If you can’t find the information you’re looking for, feel free to contact us — our support team is always ready to help.
We’re Here to Help
If you have any questions about your order, shipping, returns, or our products, our support team is here to assist you.
You can reach us by email or phone, and we aim to respond to all inquiries as quickly as possible. Most messages are answered within 20–36 hours during business days.
Your satisfaction is important to us, and we’re committed to providing clear, reliable, and timely support.
Frequently Asked Questions
NEWOX LLC is a U.S.-based company located at the following address:
1479 Belcher Road, Unit FF-1A
Largo, Florida 33771
United States
You can contact NEWOX LLC using the details below:
Phone: +1 (646) 633 93 77
Email: info@newoxllc.com
We aim to respond to all inquiries within 20–36 business hours.
All orders are shipped from our trusted fulfillment partners located within the United States.
This ensures reliable shipping, accurate tracking, and consistent delivery standards.
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or U.S. public holidays are processed on the next business day.
Delivery times vary depending on your location and the shipping method selected at checkout.
Estimated delivery times are displayed during checkout and may vary due to carrier conditions or peak seasons.
Yes. Once your order has been shipped, a tracking number will be sent to your email address.
You can use this number to monitor the status of your shipment.
International shipping availability depends on the product and destination.
If international shipping is available, options and delivery estimates will be shown during checkout.
If you are not satisfied with your purchase, you may be eligible for a return according to our Return Policy.
Returned items must be unused and in their original condition. For full details, please review our Return Policy page or contact support.
If your order arrives damaged or incorrect, please contact us as soon as possible.
Include your order number and clear photos of the issue so our support team can assist you promptly.
Yes. All payments are processed through secure and encrypted payment gateways.
Your personal and payment information is protected at all times.
Orders, Returns & Policies
If your order has not yet been processed or shipped, we may be able to cancel it.
Please contact us as soon as possible after placing your order so we can check the status.
Order changes may be possible if the order has not yet been processed or shipped.
Please contact our support team promptly with your request.
Returns are accepted in accordance with our Return Policy.
Items must be unused and returned in their original condition. For full details, please review our Return Policy page.
To request a return, please contact us by email and include your order number and reason for the return.
Our support team will provide further instructions if your return is approved.
Certain items may not be eligible for return due to hygiene, safety, or product-specific reasons.
Please refer to our Return Policy page or contact support for clarification.
If your order is taking longer than expected, please check your tracking information first.
If you still need assistance, contact us and we will be happy to help.
If your package appears to be lost in transit, please contact us with your order number.
We will work with the shipping carrier to investigate the issue.
If your order arrives damaged, please contact us as soon as possible.
Include clear photos of the damaged item and packaging so we can assist you appropriately.
Refunds are issued for approved returns in accordance with our policies.
Once a return is received and inspected, eligible refunds are processed to the original payment method.
Once your return is approved and processed, refunds are typically issued within a few business days.
Please note that it may take additional time for your bank or payment provider to post the refund.