Privacy Policy

This Privacy Policy explains how NEWOX LLC (“NEWOX”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website (the “Site”) or otherwise interact with us.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Contact information: name, email address, phone number, shipping and billing address.
  • Order information: items purchased, order number, transaction details, and customer service communications.
  • Account information (if applicable): login credentials and preferences.
  • Device and usage information: IP address, browser type, device identifiers, pages visited, and interactions with the Site.
  • Cookies and similar technologies: used to help our Site function and to improve your experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping, delivery updates, and returns.
  • Communicate with you about your order, account, or support requests.
  • Detect, prevent, and investigate fraud, abuse, or security incidents.
  • Improve and optimize our Site, product selection, and customer experience.
  • Comply with legal obligations and enforce our terms and policies.

3. Payment Information

Payments are processed through secure third-party payment providers. We do not store full payment card numbers on our servers. Your payment provider may collect and process information according to their own privacy policies.

4. How We Share Your Information

We may share personal information only as needed to operate our business, such as with:

  • Service providers: payment processors, shipping carriers, fulfillment partners, analytics providers, and customer support tools.
  • Legal and compliance: when required by law, regulation, legal process, or to protect rights and safety.
  • Business transactions: in connection with a merger, acquisition, or sale of assets (where permitted by law).

We do not sell your personal information in the ordinary sense of the word. We also do not share personal information with third parties for their independent marketing purposes without your consent.

5. Cookies & Analytics

We use cookies and similar technologies to keep the Site working, remember preferences, and understand how visitors use our Site. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

6. Marketing Communications

If you subscribe to marketing emails, you can opt out at any time by using the “unsubscribe” link in our emails. We may still send important non-promotional messages related to your orders or account.

7. Data Retention

We retain personal information as long as needed to fulfill orders, provide support, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and applicable requirements.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

  • Requesting access to the personal information we hold about you.
  • Requesting correction or deletion of certain personal information.
  • Objecting to or restricting certain processing (where applicable).
  • Requesting a copy of your information in a portable format (where applicable).

To make a privacy request, please contact us using the details below. We may need to verify your identity before responding.

11. Marketplace Purchases (Amazon / Walmart)

If you purchased our products through Amazon, Walmart, or another marketplace, that platform may collect and process your information under its own privacy policy. For those orders, privacy requests related to marketplace data may need to be handled through the marketplace directly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

NEWOX LLC
1479 Belcher Road, Unit FF-1A
Largo, Florida 33771
United States

Phone: +1 (646) 633 93 77
Email: info@newoxllc.com